Hotel employee perceived crisis shocks: Conceptual and scale development

Limited research assesses the impacts of crises on hotels from the individual employee perspective, and hotel employee perceived crisis shocks (HEPCS) lack empirical investigation and scale development. This mixed-method research conceptualized HEPCS and validated a measurement scale for HEPCS through three studies. In Study 1, 99 employees from 24 hotels were interviewed. The results showed that HEPCS was composed of the six dimensions of perceived shock: performance, task, occupation, mental, health, and family and life. In Study 2, the initial measurement items for HEPCS were generated, and 313 valid responses were collected for exploratory factor analysis. Study 3 had 931 valid respondents whose data were collected for confirmatory factor analysis and validation of the factor structure generated in Study 2. This research provides a new perspective and valid measurement scale for hotel crisis impact research as well as a theoretical basis for the establishment of hotel crisis response strategies. (PsycInfo Database Record (c) 2023 APA, all rights reserved)

The effect of hotel employee resilience during COVID-19: The moderation role of perceived risk and challenge stressors.

The effect of hotel employee resilience during major crises lacks sufficient empirical investigation. This research aimed to develop a conceptual model of hotel employee resilience effects on turnover intentions and service quality with belief restoration as mediation and challenge stressors and perceived risk as moderation variables. A questionnaire survey was conducted with 28 star-rated hotels (including two 3-star, fifteen 4-star, and eleven 5-star hotels) in southeastern, northeastern, central, and western China against the background of the COVID-19 pandemic, and with operational (e.g., front office, food and beverage, housekeeping) and administrative (e.g., human resource, sales, finance) departments. A total of 1318 valid questionnaires were collected. The results showed that: (1) employee resilience predicted employee service quality positively and turnover intentions negatively; (2) belief restoration partially mediated the impact of employee resilience on service quality and turnover intentions; and (3) perceived risk and challenge stressors had diverse moderation effects (e.g., U-shaped, linear) in the impacts of resilience, and they were important external and internal situational factors that influenced the impact of employee resilience. This research revealed the effects and situational conditions of hotel employee resilience during a major crisis, which provides a theoretical basis for establishing hotel crisis response strategies.

The influence of arts engagement on the mental health of isolated college students during the COVID-19 outbreak in China.

Objectives: The COVID-19 pandemic significantly impacted the mental health of college students. This study aimed to investigate the buffering effect of arts engagement on anxiety and resilience in college students during the COVID-19 pandemic. Study design: A cross-sectional study. Methods: The data were collected via an online survey during a wave of SARS-CoV-2 infections in Shanghai (March 15 to April 15, 2022). In total, 2,453 college students throughout China reported general anxiety symptom levels (according to the GAD-7), resilience (according to the Connor-Davidson Resilience Scale), frequency of receptive arts engagement in the previous year, exposure to risk situations, and behavioral changes due to the pandemic. Results: During the current stage of the pandemic, 43.7% of college students suffered from varying degrees of anxiety, and 2.6% showed severe anxiety. Gender and learning stage were not associated with anxiety. Hierarchical regression analysis showed that the decision to return to academic institution, the degree of exposure to COVID-19, and the frequency of accepting art participation and resilience could significantly predict the anxiety level of college students. Gender, study stage, behavioral changes arising from COVID-19, and exposure to COVID-19 significantly predict the resilience level of college students. There was an association between high frequency music activities, reading activities and low anxiety level (p < 0.001). There was an association between high frequency digital art, music activities, reading and high resilience (p < 0.01). Conclusions: Arts engagement appears to help students cope with mental health problems and those at risk. Policymakers should encourage college students to participate in art activities, especially in the context of social distancing.

The influence of arts engagement on the mental health of isolated college students during the COVID-19 outbreak in China

Objectives The COVID-19 pandemic significantly impacted the mental health of college students. This study aimed to investigate the buffering effect of arts engagement on anxiety and resilience in college students during the COVID-19 pandemic. Study design A cross-sectional study. Methods The data were collected via an online survey during a wave of SARS-CoV-2 infections in Shanghai (March 15 to April 15, 2022). In total, 2,453 college students throughout China reported general anxiety symptom levels (according to the GAD-7), resilience (according to the Connor-Davidson Resilience Scale), frequency of receptive arts engagement in the previous year, exposure to risk situations, and behavioral changes due to the pandemic. Results During the current stage of the pandemic, 43.7% of college students suffered from varying degrees of anxiety, and 2.6% showed severe anxiety. Gender and learning stage were not associated with anxiety. Hierarchical regression analysis showed that the decision to return to academic institution, the degree of exposure to COVID-19, and the frequency of accepting art participation and resilience could significantly predict the anxiety level of college students. Gender, study stage, behavioral changes arising from COVID-19, and exposure to COVID-19 significantly predict the resilience level of college students. There was an association between high frequency music activities, reading activities and low anxiety level (p < 0.001). There was an association between high frequency digital art, music activities, reading and high resilience (p < 0.01). Conclusions Arts engagement appears to help students cope with mental health problems and those at risk. Policymakers should encourage college students to participate in art activities, especially in the context of social distancing.

Hotel employee perceived crisis shocks: Conceptual and scale development

Limited research assesses the impacts of crises on hotels from the individual employee perspective, and hotel employee perceived crisis shocks (HEPCS) lack empirical investigation and scale development. This mixed-method research conceptualized HEPCS and validated a measurement scale for HEPCS through three studies. In Study 1, 99 employees from 24 hotels were interviewed. The results showed that HEPCS was composed of the six dimensions of perceived shock: performance, task, occupation, mental, health, and family and life. In Study 2, the initial measurement items for HEPCS were generated, and 313 valid responses were collected for exploratory factor analysis. Study 3 had 931 valid respondents whose data were collected for confirmatory factor analysis and validation of the factor structure generated in Study 2. This research provides a new perspective and valid measurement scale for hotel crisis impact research as well as a theoretical basis for the establishment of hotel crisis response strategies.

The Matching Effect of Destinations’ Crisis Communication

The match between destinations? crisis communication sources and crisis types, and their impacts on tourists? travel intentions, has not yet been investigated. This research explored the effect of destinations? crisis communication on tourists? travel intentions based on different crisis types (i.e., victimized and preventable crises) and communication sources (i.e., from the government, businesses, and other tourists). Results showed that crisis type had a matching effect on the impact process of crisis communication sources on tourists? travel intentions. In addition, the mediation effects of tourists? heuristic processing and perceived safety on destinations? crisis communication?tourists? travel intentions were confirmed. This study uncovered a matching effect of destinations? crisis communication sources and crisis types. Results offer valuable theoretical and practical implications regarding destinations? crisis communication agendas, crisis communication systems, and strategies for alleviating negative consequences of crises.